7:30 AM - 8:30 AM

Breakfast

Velvet Underground

8:30 AM - 3:00 PM

RouteSmart Optimize Training 
Danielle Baci, Senior Client Success Manager
Mike Corder, Senior Product Manager

Avalon Ballroom

8:30 AM - 3:00 PM

RouteSmart Plan Training 
Dave Oxenford, Senior Implementation Consultant
Lexi Plaisted, SaaS Delivery & Support Technician

Apollo Boardroom

12:00 PM - 1:30 PM

Lunch

Velvet Underground

3:15 PM - 4:00 PM

Partner Session: Soft-Pak

Mary Etienne, Product Manager at Soft-Pak
Dawn Wittig, Vice President of Operations at Soft-Pak
Moderators: John Sniezek, Vice President, Product Management 
Mike Corder, Senior Product Manager

Avalon Ballroom

4:00 PM - 5:00 PM

RouteSmart Optimize – Data 
Workshops & Advanced Topics
Danielle Baci, Senior Client Success Manager
Mike Corder, Senior Product Manager

Avalon Ballroom

4:00 PM - 5:00 PM

RouteSmart Plan – Data Workshops & 
Advanced Topics
Dave Oxenford, Senior Implementation Consultant
Lexi Plaisted, SaaS Delivery & Support Technician

Apollo Boardroom

6:00 PM - 8:30 PM

Client Appreciation Dinner

The Palm

7:30 AM - 8:30 AM

Breakfast

Velvet Underground

8:30 AM - 12:30 PM

General Session

Avalon Ballroom

Opening Remarks
Larry Levy, President – RouteSmart

The FedEx Advantage 
Panel: Brad Bozeman, Vice President of Operations Technology Product 
Management, FedEx 
Larry Levy, President
Chris Walz, Senior Vice President
Moderator: Doug Hill, Vice President

The Product Roadmap 
Mike Corder, Senior Product Manager
Jeff Coull, Senior Product Manager

R&D Presentation
Roy Dahl, Vice President, Research & Development 
Victor Gonzalez, Operations Research Analyst

Client Services Presentation
Dave Oxenford, Senior Implementation Consultant

12:30 PM - 1:45 PM

Lunch

Velvet Underground

2:00 PM - 2:50 PM

Breakout Session 1

Improving Street Data with Map Creator 
– Partner Session with HERE
John Sniezek, Vice President, Product Management 
Ben Dressing, Product Manager

Avalon Ballroom

Commercial/Multi-Day Collection 
Problem Solving
Mike Corder, Senior Product Manager
Dave Oxenford, Senior Implementation Consultant

The Pantry

Container Delivery with RouteSmart 
Optimize
Danielle Baci, Senior Client Success Manager
Lexi Plaisted, SaaS Delivery & Support Technician

Apollo Boardroom

3:00 PM - 3:50 PM

Breakout Session 2

Ask the Expert – Industry Topics with 
David Biderman
David Biderman, President, Biderman Consulting
Danielle Baci, Senior Client Success Manager

Avalon Ballroom

Roll-off Route Optimization

Roy Dahl, Vice President, Research & Development
Mike Corder, Senior Product Manager

The Pantry
 

Street Service Routing

Dave Oxenford, Senior Implementation Consultant
Lexi Plaisted, SaaS & Delivery Support Technician

Apollo Boardroom
 

4:00 PM - 4:50 PM

Breakout Session 3

Making Better Maps with RouteSmart 
Optimize and RouteSmart Plan
Ben Dressing, Product Manager
Lexi Plaisted, SaaS & Delivery Support Technician

Avalon Ballroom

Residential/Single Day Collection 
Problem Solving
Danielle Baci, Senior Client Success Manager 
Dave Oxenford, Senior Implementation Consultant

The Pantry

R&D Deep Dive 
Roy Dahl, Vice President, Research & Development
Mike Corder, Senior Product Manager

Apollo Boardroom